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Welcome to our dream journey through the most remote and beautiful landscapes of Norway! Each day of this itinerary has been designed to immerse us in Norwegian culture, the pristine nature of the Arctic, and to experience unique and genuine adventures that only a country like Norway can offer. Throughout our adventure, we will discover the majesty of its fjords, the tranquility of its islands, the power of its Northern Lights, and the warmth of its people. This will be a trip you will never forget.
IMPORTANT NOTICE:
❖ Weather Conditions: TGTE is not responsible for adverse weather conditions that may affect the route. In case of cancellation or modification of activities and services due to weather phenomena, no refunds or compensation will be provided.
❖ Food Intolerances and Allergies: It is the customer's responsibility to inform in advance about any food intolerance or allergy.
❖ Customer Responsibility: TGTE is not liable for any damages, injuries, or accidents that the customer may suffer during the route, scheduled activities, or any other circumstances arising from their participation in the trip. Premium insurance included. (Consult specific cases)
❖ Modifications Due to Closures or Schedule Changes: TGTE is not responsible for itinerary changes caused by facility closures, schedule modifications, or operational adjustments at visited locations due to seasons or special events. In such cases, alternatives will be proposed based on availability.
❖ Late Arrival to Activities: It is the customer's responsibility to arrive on time for scheduled activities. In case of delay, the activity will be considered canceled without the right to a refund.
❖ Official Schedules and Changes Outside of Official Hours: Activities will take place according to the official schedule. If the customer wishes to make changes or schedule activities outside official hours, this can be done for an additional fee, subject to availability. It is recommended to consult in advance to arrange the necessary adjustments.
❖ Confirmation Voucher: Once the reservation is confirmed, TGTE will provide the final itinerary along with confirmation of all services included in the trip. Throughout the route, the customer must carry either a digital or printed version of the confirmation provided by TGTE to present at establishments.
1. Introduction
DEB TRAVEL FZCO (“we”, “our”, “us”) values your privacy and
is committed to protecting your personal data in accordance with the applicable
laws and regulations of the United Arab Emirates, including the Dubai
International Financial Centre (DIFC) Data Protection Law No. 5 of 2020,
Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE
PDPL), and relevant international standards such as the EU GDPR, when
applicable.
This Privacy Policy explains how we collect, use, store, and
safeguard your information when you engage with our services through deb.travel
or via direct communication.
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2. Data Controller
Corporate Name: DEB TRAVEL – FZCO
Registered with: IFZA, Dubai, United Arab Emirates
Business License: Validly issued by IFZA Free Zone Authority
Address: Dubai, United Arab Emirates
Contact Email: info@deb.travel
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3. What Personal Data We Collect
We may collect the following categories of personal data:
• Identification data: Full name,
passport/ID details, nationality, date of birth.
• Contact details: Email address,
telephone number, physical address.
• Travel-related information: Flight
details, accommodation preferences, transfers, and activities.
• Payment details: Limited
information necessary to process transactions securely (processed via trusted
payment providers).
• Technical data: IP address,
browser type, device information, location data, and cookies.
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4. Purpose of Processing
We process your personal data for:
• Service delivery: To arrange
travel, accommodation, transportation, and activities.
• Customer support: To respond to
inquiries, complaints, or requests.
• Marketing and communications: With
your consent, to send offers, updates, and travel insights.
• Compliance: To fulfill our legal,
tax, and regulatory obligations in the UAE and internationally.
• Security and fraud prevention: To
safeguard our systems and users.
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5. Legal Basis for Processing
• Contractual necessity: To deliver
booked travel services.
• Consent: For marketing and
promotional communication.
• Legal obligation: As required
under UAE tax, immigration, or regulatory laws.
• Legitimate interest: For improving
services, maintaining security, and preventing fraud.
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6. Data Sharing and International Transfers
We may share your personal data with:
• Service providers and suppliers:
Airlines, hotels, car rental companies, and activity operators to fulfill your
bookings.
• Technology and payment providers:
For secure transaction processing and customer support.
• Authorities and regulators: When
legally required by UAE or international law.
• Business partners: Only with your
explicit consent.
Some service providers may be located outside the UAE. In
such cases, we ensure data is transferred under adequate safeguards in
compliance with UAE PDPL and international standards.
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7. Data Retention
• Travel services data: Retained
until the service is completed, plus an additional 5 years as per UAE tax and
accounting obligations.
• Marketing data: Retained until you
withdraw your consent.
• Legal and security records:
Retained as required under applicable UAE laws.
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8. Your Rights
In line with UAE PDPL and applicable international
standards, you have the right to:
• Access your personal data.
• Request rectification of
inaccurate data.
• Request deletion of your data when
legally permissible.
• Restrict processing under certain
conditions.
• Withdraw consent at any time for
marketing.
• Request data portability where
applicable.
• Object to processing for
legitimate reasons.
To exercise these rights, please contact us at
privacy@deb.travel and provide proof of identity.
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9. Security Measures
We implement robust technical and organizational measures to
protect your data against unauthorized access, alteration, disclosure, or
destruction. All payment-related data is handled through PCI-DSS compliant
providers.
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10. Cookies & Analytics
Our website uses cookies to improve user experience and
analytics (including Google Analytics). You can manage cookie preferences
through your browser settings.
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11. Updates to This Policy
We may update this Privacy Policy to remain compliant with
UAE regulations or business requirements. Substantial changes will be notified
via email or prominently displayed on our website.
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12. Contact Us
For questions, concerns, or data protection requests:
DEB TRAVEL – FZCO
Dubai, United Arab Emirates
privacy@deb.travel