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Experience the thrill of trekking, canyoning, cycling, and climbing in some of the most spectacular natural settings in the world. Start your adventure with a Muscat city tour and a Riyam trek, where you can enjoy the scenic views of the coast and the mountains. Then, head to Barka and Bilad Sayt, where you can drive through the challenging Wadi Bani Auf, a narrow gorge with steep cliffs and rocky terrain. Next, explore the Snake Gorge, a stunning canyon with crystal clear pools, waterfalls, and caves. You can jump, slide, and swim your way through this amazing place. After that, visit Jebal Shams, the highest mountain in Oman, and take the Balcony Walk, a breathtaking trail that follows the edge of the Grand Canyon of Arabia. You can also cycle through the historic town of Al Hamra, where you can see the traditional mud-brick houses and date palm plantations. Then, take the three villages walk, a leisurely hike that takes you through the terrace gardens and the old ruins of Al Jabal Al Akhdar. For a more challenging adventure, head to Al Shuraijah and do the Via Ferrata, a protected climbing route that involves steel cables, ladders, and bridges. Finally, visit the Wahiba Sands, a vast desert with golden dunes and Bedouin camps. You can enjoy a camel ride, a sandboarding session, and a lunch at a Bedouin house. You will also visit Sur, a coastal town with a rich maritime heritage, and Wadi Tiwi, a green oasis with date palms, banana trees, and natural pools.

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1. Introduction
DEB TRAVEL FZCO (“we”, “our”, “us”) values your privacy and
is committed to protecting your personal data in accordance with the applicable
laws and regulations of the United Arab Emirates, including the Dubai
International Financial Centre (DIFC) Data Protection Law No. 5 of 2020,
Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE
PDPL), and relevant international standards such as the EU GDPR, when
applicable.
This Privacy Policy explains how we collect, use, store, and
safeguard your information when you engage with our services through deb.travel
or via direct communication.
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2. Data Controller
Corporate Name: DEB TRAVEL – FZCO
Registered with: IFZA, Dubai, United Arab Emirates
Business License: Validly issued by IFZA Free Zone Authority
Address: Dubai, United Arab Emirates
Contact Email: info@deb.travel
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3. What Personal Data We Collect
We may collect the following categories of personal data:
• Identification data: Full name,
passport/ID details, nationality, date of birth.
• Contact details: Email address,
telephone number, physical address.
• Travel-related information: Flight
details, accommodation preferences, transfers, and activities.
• Payment details: Limited
information necessary to process transactions securely (processed via trusted
payment providers).
• Technical data: IP address,
browser type, device information, location data, and cookies.
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4. Purpose of Processing
We process your personal data for:
• Service delivery: To arrange
travel, accommodation, transportation, and activities.
• Customer support: To respond to
inquiries, complaints, or requests.
• Marketing and communications: With
your consent, to send offers, updates, and travel insights.
• Compliance: To fulfill our legal,
tax, and regulatory obligations in the UAE and internationally.
• Security and fraud prevention: To
safeguard our systems and users.
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5. Legal Basis for Processing
• Contractual necessity: To deliver
booked travel services.
• Consent: For marketing and
promotional communication.
• Legal obligation: As required
under UAE tax, immigration, or regulatory laws.
• Legitimate interest: For improving
services, maintaining security, and preventing fraud.
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6. Data Sharing and International Transfers
We may share your personal data with:
• Service providers and suppliers:
Airlines, hotels, car rental companies, and activity operators to fulfill your
bookings.
• Technology and payment providers:
For secure transaction processing and customer support.
• Authorities and regulators: When
legally required by UAE or international law.
• Business partners: Only with your
explicit consent.
Some service providers may be located outside the UAE. In
such cases, we ensure data is transferred under adequate safeguards in
compliance with UAE PDPL and international standards.
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7. Data Retention
• Travel services data: Retained
until the service is completed, plus an additional 5 years as per UAE tax and
accounting obligations.
• Marketing data: Retained until you
withdraw your consent.
• Legal and security records:
Retained as required under applicable UAE laws.
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8. Your Rights
In line with UAE PDPL and applicable international
standards, you have the right to:
• Access your personal data.
• Request rectification of
inaccurate data.
• Request deletion of your data when
legally permissible.
• Restrict processing under certain
conditions.
• Withdraw consent at any time for
marketing.
• Request data portability where
applicable.
• Object to processing for
legitimate reasons.
To exercise these rights, please contact us at
privacy@deb.travel and provide proof of identity.
⸻
9. Security Measures
We implement robust technical and organizational measures to
protect your data against unauthorized access, alteration, disclosure, or
destruction. All payment-related data is handled through PCI-DSS compliant
providers.
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10. Cookies & Analytics
Our website uses cookies to improve user experience and
analytics (including Google Analytics). You can manage cookie preferences
through your browser settings.
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11. Updates to This Policy
We may update this Privacy Policy to remain compliant with
UAE regulations or business requirements. Substantial changes will be notified
via email or prominently displayed on our website.
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12. Contact Us
For questions, concerns, or data protection requests:
DEB TRAVEL – FZCO
Dubai, United Arab Emirates
privacy@deb.travel